Privacy Policy
Last Updated: March 15, 2025
Introduction
At CastDynamo, we believe storytelling deserves protection. Your creative journey with us starts with understanding exactly how we handle your information. This policy explains our practices clearly because transparency builds better stories together.
We operate under Taiwan's Personal Data Protection Act and maintain compliance with international privacy standards. Your trust in our video editing services begins with respecting your data privacy.
Information We Collect
Our data collection supports your creative workflow while respecting your privacy boundaries. We gather only what enhances your editing experience and project management.
Account Information
Name, email address, and contact details you provide during registration. We also store your chosen username and profile preferences to personalize your experience.
Project Data
Video files, audio tracks, images, and text content you upload for editing projects. This includes metadata, project settings, and revision history to support your creative process.
Usage Analytics
Information about how you interact with our platform - features used, session duration, and workflow patterns that help us improve our editing tools and user experience.
Technical Information
Device specifications, browser type, IP address, and system requirements. This helps us optimize performance and troubleshoot technical issues specific to your setup.
Automatic Data Collection
Our platform automatically collects certain information to function properly. This includes server logs, error reports, and performance metrics. We use cookies and similar technologies to maintain your session, remember preferences, and analyze site usage patterns.
How We Use Your Information
Every piece of data serves a specific purpose in delivering our video editing services. We've organized our usage into clear categories so you understand the "why" behind our data practices.
Service Delivery
Processing your video projects, rendering edits, storing your work safely, and providing customer support when you need assistance with technical issues or creative challenges.
- Account management and user authentication across all devices
- Video processing, rendering, and storage of your creative projects
- Customer support and technical troubleshooting assistance
- Platform improvements based on user feedback and usage patterns
- Security monitoring to protect your account and creative assets
- Communication about service updates, new features, and important notices
Marketing Communications
We send updates about new editing features, creative tips, and platform improvements only to users who opt in. You can unsubscribe anytime through your account settings or email preferences. We never sell your email address to third parties or use it for unrelated marketing purposes.
Data Sharing and Third Parties
Your creative work stays protected through careful partner selection and strict data sharing agreements. We limit third-party access to what's absolutely necessary for service delivery.
Cloud Storage Partners
We work with secure cloud infrastructure providers to store and process your video content. These partners operate under strict data processing agreements and cannot access your content for their own purposes.
Service Providers We Work With
- Video processing and rendering infrastructure providers
- Payment processors for subscription and transaction handling
- Customer support tools for efficient issue resolution
- Analytics services for platform improvement insights
- Security services for fraud prevention and account protection
We never sell personal information to advertisers or data brokers. Legal requirements may occasionally compel disclosure, but we'll notify you unless prohibited by law. Business transfers would include privacy policy obligations for any acquiring company.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've made exercising these rights straightforward through your account dashboard.
Access Your Data
Request a complete copy of personal information we've collected about your account, including project history, usage data, and stored preferences.
Correct Information
Update inaccurate personal details directly through your account settings, or contact our support team for assistance with complex data corrections.
Delete Your Account
Request complete account deletion through your privacy settings. We'll permanently remove your personal data within 30 days, though some information may be retained for legal compliance.
Limit Processing
Restrict how we use certain types of your data while keeping your account active. This option works well for users taking temporary breaks from the platform.
Data Portability
Export your project files, account information, and usage data in standard formats. We provide export tools in your account dashboard, and our support team can assist with large data transfers.
Data Security and Protection
Protecting your creative assets requires multiple layers of security. Our approach combines industry-standard encryption with proactive monitoring and regular security audits.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication options for enhanced account security
- Regular security audits and penetration testing by third-party experts
- Automated backup systems with geographic redundancy
- Real-time monitoring for suspicious account activity
- Secure development practices including regular code reviews
Incident Response
In the unlikely event of a security incident affecting your data, we'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the issue.
Our team receives regular security training, and we maintain cyber insurance to protect both our operations and user data. Physical security controls protect our office locations and server infrastructure.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services effectively. Different types of data have different retention schedules based on their purpose and legal requirements.
Active Account Data
Retained throughout your account lifetime and for 90 days after account closure to allow for reactivation and final project downloads.
Project Files
Stored for 12 months after project completion or account closure. You can download projects anytime during this period through your account dashboard.
Usage Analytics
Aggregated and anonymized after 24 months. Individual usage data is deleted, but anonymized trends help improve our platform for all users.
Support Communications
Customer support conversations retained for 2 years to maintain service quality and resolve recurring technical issues effectively.
Legal Retention Requirements
Some data must be retained longer for tax compliance, fraud prevention, or legal requirements. This includes transaction records, which we keep for 7 years as required by Taiwan financial regulations. Users can request specific retention details for their account through our support team.
International Data Transfers
Our global infrastructure means your data may be processed in multiple countries to ensure fast, reliable service delivery. We maintain consistent privacy protections regardless of processing location.
Cross-Border Safeguards
All international data transfers operate under approved transfer mechanisms including adequacy decisions and standard contractual clauses. Our cloud partners maintain certifications equivalent to European GDPR standards.
Primary data processing occurs within Taiwan, Singapore, and other approved jurisdictions with strong data protection laws. We avoid processing personal data in countries without adequate privacy frameworks unless absolutely necessary for service delivery.
Cookies and Tracking Technologies
We use cookies to enhance your editing experience and maintain platform functionality. Most cookies are essential for proper operation, while others help us understand user preferences and improve our services.
Cookie Categories
- Essential: Required for login, session management, and core platform functionality
- Performance: Help us understand site usage and identify technical improvements
- Functional: Remember your preferences and settings across sessions
- Analytics: Provide insights into user behavior and feature popularity
You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality. We respect Do Not Track signals where technically feasible.
Changes to This Policy
Privacy practices evolve with technology and regulations. We review this policy annually and update it when necessary to reflect changes in our services, legal requirements, or industry standards.
Notification Process
Significant policy changes will be communicated via email to active users and prominently displayed in your account dashboard. Minor clarifications and updates will be noted in our changelog with 30 days advance notice.
We encourage users to review this policy periodically to stay informed about our privacy practices. The "Last Updated" date at the top indicates when changes were made.
Privacy Questions and Concerns
Our privacy team is available to address questions about this policy, your data rights, or any privacy-related concerns about our services.
Privacy Officer: privacy@castdynamo.com
Mailing Address:
CastDynamo Privacy Department
266, Sinyi Rd., Tachi-chen
Taoyuan, Taiwan, R.O.C.
Response Time: We respond to privacy inquiries within 5 business days and provide resolution within 30 days when possible.